Published Updated

Housebets Terms and Conditions for Accounts, Payments and Play

Effective Date: July 26, 2026

Last Updated: July 26, 2026

These Terms and Conditions govern your access to Housebets, including account registration, casino play, bonuses, deposits, withdrawals, verification, responsible gambling tools, support and website use. By creating an account, logging in, depositing, claiming a promotion or playing games, you agree to these Terms.

1. Definitions

“Housebets”, “we”, “our” and “us” refer to the Housebets service. “You” means the account holder. “Account” means your player profile. “Balance” means real-money funds, bonus funds or other account value. “KYC” means identity, address, payment ownership and source-of-funds checks. “Bonus” means any promotion, free spins, cashback, reload, reward or other offer.

You must be of legal gambling age in your location and legally permitted to use online casino services. We may request proof of age, identity and address. If we cannot verify eligibility, we may restrict, suspend or close the account.

3. Account registration

You must provide accurate registration details and keep them updated. One account is allowed per player unless we approve otherwise in writing. You are responsible for protecting your password, email account and device. If you suspect unauthorised access, contact support immediately.

4. Verification and KYC

We may request KYC before deposits, withdrawals, bonus use, account changes or when security checks require it. Documents can include identity document, proof of address, payment ownership proof, bank statement, wallet evidence, source-of-funds information or other reasonable verification material.

During review, we may pause withdrawals, restrict bonus use, request additional documents or delay account changes until the check is complete.

5. Deposits and balance

Deposits must be made from payment methods owned by the account holder. The cashier shows available methods, currency, minimum amounts, processing details and limits. Failed deposits, chargebacks, reversed payments or third-party payments may result in review or account restriction.

6. Withdrawals

Withdrawal requests are reviewed against account status, KYC, payment ownership, bonus status, transaction records and responsible gambling checks. We may return a withdrawal to the original method where required. If details are incomplete or inconsistent, we may request additional information.

7. Bonuses and promotions

Promotions may include deposit bonuses, free spins, reloads, cashback, rewards or VIP-style value. Each offer has its own terms, including eligibility, activation, minimum deposit, wagering, expiry, maximum bet, game contribution, excluded games and withdrawal rules.

If bonus abuse, duplicate claiming, multi-accounting, irregular play or payment abuse is detected, we may cancel bonus funds, void promotional winnings or restrict further offers.

8. Game rules and game records

Games are provided by third-party studios and run according to their own technical rules, payout tables and round records. If a session is interrupted, the game record and provider logs may determine the result. Bets placed after a malfunction, incorrect settlement, technical error or system fault may be voided or corrected.

9. Prohibited activity

You must not use false documents, third-party payment methods, multiple accounts, bots, automated tools, collusion, chargeback abuse, VPN or proxy misuse where it breaks account rules, bonus abuse, exploit play, underage access or fraudulent activity. We may suspend or close accounts linked to prohibited activity.

10. Account suspension and closure

We may restrict, suspend or close an account where legal, security, payment, responsible gambling or terms-related issues require it. You may also request account closure through support. If a bonus is active, bonus funds may be removed according to the promotion terms.

11. Responsible gambling

Gambling is entertainment and involves financial risk. We provide tools such as deposit limits, loss limits, wager limits, session limits, cooling-off, self-exclusion and account closure. If you request self-exclusion, we may block access and marketing according to the selected control.

12. Website use and intellectual property

You may use the site only for personal, lawful entertainment. Content, marks, layout, text, images, software and account tools belong to us or our partners. You must not copy, scrape, attack, disrupt or misuse the site.

13. Privacy and cookies

Our Privacy Policy explains how we process personal data, cookies, payment data, KYC records and account communications. By using the site, you acknowledge that account operation requires personal data processing.

14. Complaints and disputes

Contact support first with account email, transaction ID, game round, bonus code or document reference. We may review logs, provider records, payment records and support history. We aim to give a clear response after the relevant checks are complete.

15. Liability and service changes

We work to keep the site, games and cashier stable, but technical issues, maintenance, provider faults or payment delays can occur. We are not liable for losses caused by incorrect account details, device issues, unauthorised access due to your password handling, third-party payment failure or events outside reasonable control.

16. Changes to Terms

We may update these Terms when account rules, payment processes, legal requirements, responsible gambling tools or service features change. Continued use of the site after changes means you accept the updated Terms.

17. Contact

Support: [email protected]

Legal contact: [email protected]

Office: Kaya W.F.G. Mensing 36, Willemstad, Curaçao