About Housebets Casino and Our Player Service Standards
Housebets is built as an online casino service where players can manage registration, deposits, withdrawals, bonuses, games, account verification and support from one account. We write our site information in a direct way because account decisions should be easy to understand before money is deposited. A player should be able to see how the bonus works, which payment routes are used, how verification may affect withdrawals and where to contact us if help is needed.
1. Company and operating information
Housebets operates under the Bridge Technologies B.V. brand structure. Our casino pages, cashier information, promotions and account tools are prepared for adult players who can legally take part in online gambling in their own location.
| Company point | Details |
|---|---|
| Brand | Housebets |
| Operating entity | Bridge Technologies B.V. |
| Office address | Kaya W.F.G. Mensing 36, Willemstad, Curaçao |
| Support email | [email protected] |
| Phone | +44 20 4577 8391 |
| Main service areas | Casino games, bonus account tools, payments, KYC, support and responsible gambling |
| Account currency | Shown in your cashier according to profile and payment route |
2. What we provide through the site
We provide access to casino games, live dealer tables, account promotions, crypto and fiat payment routes, document upload tools, safer gambling controls and support contact options. The game lobby may include slots, roulette, blackjack, baccarat, jackpots, instant games and live casino tables from multiple studios.
Our casino information focuses on practical account decisions:
- how to create and protect your account;
- how to check HB150 and other promotions before depositing;
- how to understand wagering, expiry and game contribution;
- how to choose a payment method;
- how to prepare for KYC;
- how to use limits, cooling-off and account controls.
3. Support and contact route
Use support when you need help with login, password recovery, deposits, withdrawals, document upload, bonus activation, game sessions or safer gambling tools. Include your account email, date of the transaction, payment method, game name, bonus code or document status where relevant. Do not send full card numbers or wallet seed phrases.
Contact details:
| Contact point | Details |
|---|---|
| General support | [email protected] |
| Account documents | [email protected] |
| Privacy contact | [email protected] |
| Responsible gambling | [email protected] |
| Office correspondence | Kaya W.F.G. Mensing 36, Willemstad, Curaçao |
4. How we explain account rules
We avoid hiding important limits inside vague wording. If a bonus has wagering, a minimum deposit, game contribution limits or expiry, the player should see those conditions before using it. If a withdrawal can require KYC, payment ownership proof or source-of-funds checks, we explain that before the player requests a payout.
Our account pages are written for action. Registration pages explain the exact details needed. Bonus pages explain activation, wagering and balance impact. Payment pages explain methods, limits, fees where shown and verification checks. Mobile pages explain how the same account works from a phone.
5. Payments and account safety
We support payment routes shown in the cashier, which may include cards, e-wallets, bank transfer options and crypto. All deposits and withdrawals must belong to the account holder. If a payment method belongs to another person, we may reject the transaction or request extra review.
Security checks can include:
- identity verification;
- address verification;
- payment ownership checks;
- duplicate account review;
- unusual transaction review;
- responsible gambling and account-safety checks.
6. Responsible gambling position
Gambling is paid entertainment and should never be treated as income. We provide account controls such as limits, cooling-off, self-exclusion and support contact routes. If you feel pressure to chase losses, borrow money, hide gambling activity or continue beyond your budget, stop playing and contact support or an external gambling-help organisation.
7. Updates to this page
We may update this About page when company details, support channels, payment routes, legal wording or account tools change. The live account area and cashier remain the place to check current operational details before depositing or requesting a withdrawal.