Responsible Gambling at Housebets: tools, limits and player support

Last Updated: July 26, 2026

Gambling should be entertainment, not income. At Housebets, we provide account tools that help players control deposits, losses, wagers, session time, marketing messages and account access. We also explain risk signs clearly because casino play can lead to financial harm when it is used to escape stress, chase losses or continue beyond a planned budget.

1. Our commitment to responsible gambling

We aim to keep account controls visible and usable. You can contact support if you need a limit, a break, self-exclusion or account closure. We may also review account activity where safer gambling concerns appear.

2. Gambling is not a way to earn money

Casino games involve chance and financial risk. Winnings are never guaranteed. Do not gamble with money needed for rent, food, debt, bills, savings or family responsibilities. Do not increase stakes to recover losses. Past results do not make future outcomes more likely.

3. Age and eligibility

Housebets is for adults who can legally gamble in their location. We may check age, identity and address. Accounts connected with minors may be closed. Parents and guardians should use device controls, browser restrictions and payment protection tools to prevent underage access.

4. Account control tools

Deposit limits

Deposit limits help set a maximum amount you can add to your account during a selected period. Lower limits can usually take effect quickly. Increasing or removing a limit may involve delay or review.

Loss limits

Loss limits help control net losses across a period. They are useful if you want to define a stop point before a session begins.

Wager limits

Wager limits restrict how much can be staked. They can help players who tend to increase bet size too quickly.

Session limits

Session limits help control time spent logged in or playing. Use them if mobile access makes play feel too easy to continue.

Reality checks

Reality checks remind you how long you have been playing. Use them to pause, check balance movement and decide whether to stop.

Cooling-off

A cooling-off period gives you a short break from gambling. It can be useful after a heavy session, a losing run or a period of emotional play.

Self-exclusion

Self-exclusion blocks account access for a selected period. During self-exclusion, you should not try to open another account or bypass the restriction.

Account closure

You can request account closure through support. If closure is linked to gambling harm, tell support clearly so the correct safer gambling process is applied.

Marketing preferences

You can opt out of promotional messages. If you ask to stop marketing, we will update your preferences according to account and legal requirements.

5. How to manage limits

Open your account controls or contact support. Choose the limit type, amount and period. Keep the limit realistic. A limit only helps if it reflects money and time you can afford to spend. If you increase a limit after losses, stop and use cooling-off instead.

6. Signs of gambling harm

Consider taking a break if you:

• play longer than planned;
• deposit more than intended;
• hide gambling from family or friends;
• borrow money to play;
• feel anxious after gambling;
• chase losses;
• skip work, study or family duties;
• become angry when you cannot gamble;
• use gambling to escape stress;
• ignore limits you set for yourself.

7. Self-assessment questions

Ask yourself:

• Do I gamble with money I need for essentials?
• Do I increase stakes after losses?
• Do I feel pressure to keep playing?
• Do I hide deposits or withdrawals?
• Do I feel guilty after gambling?
• Do I borrow money to continue?
• Do I miss sleep because of gambling?
• Do I avoid checking my bank balance?
• Do I play while upset or intoxicated?
• Do I need help stopping?

If several answers are yes, stop playing and seek support.

8. Common gambling myths

Myth: a losing streak means a win is due.

Reality: each game round is separate, and past results do not control the next outcome.

Myth: bigger bets recover losses faster.

Reality: bigger bets can increase losses faster.

Myth: bonuses remove risk.

Reality: bonuses have wagering, expiry and game rules. They do not guarantee profit.

9. Support for friends and family

If someone close to you is affected by gambling, avoid covering debts without a plan. Encourage them to use limits, cooling-off, self-exclusion and professional support. Keep your own finances protected.

10. Financial control tools

You can use bank gambling blocks, card controls, spending alerts, device blockers, Gamban, BetBlocker and similar tools. These tools work best when combined with account limits and honest support contact.

11. External support organisations

12. Contact us

Responsible gambling support: [email protected]

General support: [email protected]

Office: Kaya W.F.G. Mensing 36, Willemstad, Curaçao